Return & Exchange Policy
Accepting Returns
If for any reason you are not satisfied, you can return any item in its original condition for a refund or exchange. Engraving and shipping Charges are nonrefundable. If you have any questions about our return procedure, please don't hesitate to contact us.
Custom made orders are not eligible for return
Any improperly packaged, or broken piece will be returned to sender. Items that show signs of wear or have been resized ( by a jeweler other than jewelrush, altered, special ordered items or damaged in any way cannot be accepted for return.
RETURNING YOUR ORDER
To return a product to jewelRush , follow our steps below:
RETURN OR EXCHANGING OF AN ITEM WHICH IS WITHIN THE 2 DAYS OF RECEIPT
RETURN OR REFUND
Returning or Exchanging an item still in the same condition as shipped to you
Make a copy of the original Invoice or Email order confirmation. Package Your Return. We recommend you use the original shipping box, including all original packaging and packing boxes and material. Furthermore, include If your item was delivered with an appraisal certificate Place all the original packaging in the box.
You can ship your item via UPS, FedEx & Post Office.
We recommend that you securely package your items in original packing materials. We are not responsible for lost or stolen articles .
For security reasons, do not write Jewelry anywhere on the outside of the box and send your return to the jewelrush address. For this please contact us before returning the item
Once your return is received, it will be reviewed by our Quality Assurance department. You will receive credit back to the same credit card or in bank which was charged to or exchange within 2 Day.
EXCHANGING
Make a copy of the original Invoice or Email order confirmation. Package Your Return. We recommend you use the original shipping box, including all original packaging and packing boxes and material. Furthermore, include If your item was delivered with an appraisal certificate Place all the original packaging in the box.
Include a note with your instructions for the exchange. If you are changing to a new item, please include the stock number of the new item.
You can ship your item via UPS, FedEx & Post Office.
We recommend that you securely package your items in original packing materials. We are not responsible for lost or stolen articles .
For security reasons, do not write Jewelry anywhere on the outside of the box and send your return to jewelrush address. For this please contact us before returning to jewelrush address
Once your return is received, it will be reviewed by our Quality Assurance department. You will receive credit back to the same credit card or in bank which was charged to or exchange within 48 Hours.
* jewelRush will not be responsible for loss or damage of return shipments.
Cancellations
You may request a cancellation within 12 hour of purchase. An address change could be applied any time before your order has shipped. Please contact us directly at jewelrush49@gmail.com or contact us on 9875855102 with your order number in the subject line.